Performance Scorecard, You can't manage, what you don't measure

We are competitive creatures by human nature but a strange thing about most organizations is that the team knows more about sports performance statistics than they know about the business performance. Why is that? Sure we focus on financial statements but by the time you see the report the profit is lost and it's too late. Understanding that profits and losses are the results of the upstream business processes and actions we make but do not measure. Running a company on financial statements alone is like driving a car forward, while only looking in the rear view mirror. No matter how successful it's only matter of time but there is a real bad accident. Learn how to identify the key process measures to provide the proactive measurement that allows you identify and act on negative trends before it surprises your customers. Use the competitive nature of the work team to drive improvements based giving them factual data. Why should your team be any different than any other championship team, when so much is at stake?

Major topics discussed in the seminar.
· Scorecard Checkup exercise for your team
· Deciding on the right measurements to drive improvement
· WIIFM - What's in it for me? Unlocking the competitive nature for business results
· How to turn dumb data into intelligence that can be used and understood
· Setting up the company or work team balanced scorecard
· "Stoplight techniques" to easy work area visual process management, at a glance
· Leadership role: Goal setting, accountability, measurement communication and recognition