Internal Process Performance Assessment

Course Purpose

To introduce participants to the internal assessment process and explain assessment principles; to develop the skills needed to prepare for and conduct an effective assessment; to improve communication skills and reporting techniques. This course is compliance with ISO Auditing guideline, ISO 19011:2002.

Course Description

This two-day course is designed to increase understanding of assessing techniques. Using interactive workshops, simulated assessments, tutorials and case studies, participants develop practical assessment skills, improve evaluation and communication skills, gain effective reporting skills and learn how to implement a corrective action process. A high tutor-to-participant ratio offers a substantial degree of individual guidance and instruction.

A third day may also be added to this course (in-house classes) to allow participants the opportunity to apply learned theories in a practical onsite assessment with coaching and one on one feedback provided.

Course Benefits

• Learn assessing techniques for the Process Based Business System requirements:
  
• Understand how to plan and prepare for assessments using checklists
  
• Learn the key activities for performing a successful assessment
  
• Identify and report non-conformities: Assessment reporting
  
• Develop and implement follow-up and corrective action
• Detailed review of ISO 9001:2000 requirements application and auditor interpretations
  

Who Should Attend

• Steering Committee Senior Management
  
• Process Owners
  
• Department Managers and Supervisors
  
• Quality Assurance personnel
  
• Performance Assessment teams determined by project steering committee
  
• Personnel wishing to obtain a further in-depth understanding of the evaluating Business System requirements and processes
  

CAPTech International, Inc.
www.captechvipservices.com