Developing Effective Process Documentation

Course Purpose

To introduce the structure, approach and methodology needed to produce workable, usable manuals and procedures that meet the Business System specifications in an easy to use visual format. In addition to providing an understanding of key document and records management concepts to ensure a streamlined system that can be implemented, maintained, and improved.

Course Description

This one and a half-day course introduces participants to the proven methods in which to prepare and organize the necessary process documents, manuals and procedures to meet Business System requirements, including effective options other than the typical paper based systems. It includes an overview of considerations for effectively implementing a software based document or records management system.

Using formal tutorials, workshops and case studies, participants gain a complete understanding of the process mapping tools and techniques used in the preparation of manuals and procedures. Participants will also learn the fundamentals of a document control system and records management.

Course Benefits

• Understand the Business System documentation and records structure
  
• Learn the fundamentals of a document control and records management systems
  
• Understand Process Mapping as tool for streamlining system documentation
  
• Develop methods for planning, creating, improving, revising and maintaining documentation and data control
  
• Develop skills for documentation tools and techniques, including process mapping, standard formats, flowcharts
  
• Understand the System Software approach to the documentation process and records control features
  

Who Should Attend

• Key Leadership with Process development responsibilities
  
• Document developers - Process Owners, Employees or teams determined by the project steering committee
  
• Employees or teams who work according to documented process procedures and seek a methodology to simplify or streamline their processes

CAPTech International, Inc.
www.captechvipservices.com